GENERAL INFORMATION

Gratuities
The staff and volunteers at Wetzel County Hospital are here to serve you. Gratuities are not permitted. If, however, you would like to make a donation to the Hospital, someone with the Wetzel County Hospital Foundation will be glad to speak with you. For more information, please call 304-455-8114.

Customer Service Relations
If you have customer service concerns, first contact your nurse manager or supervisor. If the situation is not resolved, you may contact the Inpatient Services Director at 304-455-8134 or the Chief Executive Officer at 304-455-8111. All patients and their families shall have the right and be encouraged to express any questions, concerns, or complaints regarding the quality of their care without fear. Employees shall strive to meet the needs of the patients and respond to complaints in a timely and appropriate manner. Upon admission, all patients are given a listing of agencies as a resource for making complaints.

Lost and Found
Lost and found items are sent to the Administration department where they are held for 30 days. The Administration department can be reached at 304-455-8114 or by calling the Hospital operator.

Mail
Mail is delivered daily. Mail addressed to the patient should include the patient's name and room number followed by Wetzel County Hospital, 3 East Benjamin Drive, New Martinsville, WV 26155. If you need a letter mailed, please give the stamped envelope to your nurse.

Newspapers
Newspaper vending machines are located by the switchboard operator. The local and national papers are available.

Notary
Notary services are available to patients. Some WCH employees are able to notarize a variety of documents. Your nurse can arrange to have a document notarized. Or contact Linda, in Social Services at 304-455-8009 to make the arrangements.

Volunteer Services
There are 30 volunteers who donated more than 3,600 hours annually to serve Wetzel County Hospital. From assisting patient admissions to mail delivery, these dedicated people are an essential part of the Hospital. For more information on volunteer services, contact Social Services at 304-455-8009.

Your Medicines
When you visit our healthcare facility as a patient, you will need to provide us with a list of the medicines that you are taking at home. This list includes all prescription medicines, over the counter medicines, vitamins and herbal remedies. You may be asked for this information several times during the course of your hospital stay so that we can provide the best care available for your visit.